Frequently Asked Questions (FAQs)
1. How long does shipping take?
Orders are usually delivered within 3–7 business days for customers in the USA after they are shipped. Processing time is 1–3 business days before dispatch.
2. Will I receive a tracking number?
Yes. Once your order is shipped, you will receive a tracking number by email so you can monitor your delivery.
3. Can I change or cancel my order after placing it?
If your order hasn’t been processed yet, we can make changes or cancel it. Please contact us as soon as possible after placing your order.
4. What if I entered the wrong shipping address?
Contact us immediately. If the order hasn’t shipped, we can update your address. Once shipped, changes may not be possible.
5. Are your products true to size?
Yes, our apparel follows standard sizing. Please check the size chart on each product page before ordering to ensure the best fit.
6. What if my order arrives damaged or defective?
If your item arrives damaged or defective, please contact us within 48 hours of delivery with clear photos. We’ll arrange a replacement or refund.
7. Do you offer returns or exchanges?
Yes, we accept returns and exchanges on eligible items. Products must be unused, unworn, and in original packaging. Please check our Return Policy for full details.
8. Are your Valentine’s collections limited edition?
Yes, many of our Valentine’s items are seasonal and available in limited quantities. Once they’re gone, they may not be restocked.
9. Can I order gifts and send them directly to someone else?
Absolutely. Just enter their address at checkout. Our products make perfect gifts for special occasions.
10. How can I contact your support team?
You can reach us through our Contact Us page or by email. We usually respond within 24 hours on business days.
11. Is my payment information secure?
Yes. All payments are processed through secure and encrypted payment gateways to keep your information safe.
12. Do you ship internationally?
At the moment, we primarily serve customers in the USA. International shipping availability will be announced soon.
13. Why might shipping take a little longer during holidays?
During peak seasons like Valentine’s Day or holidays, delivery partners experience high order volumes, which can sometimes cause small delays.
14. Can I place bulk or couple gift orders?
Yes, bulk and couple gift orders are welcome. Contact us for special arrangements or custom bundles.